Return Policy

Custom Prints
All 3D prints are made to order. Because each item is custom printed, returns and refunds are not accepted unless:

• The item arrives damaged, defective, or incorrect due to our error.

• You contact us within 7 days of delivery with photos of the issue.

If approved, we’ll either:

• Send a replacement, or

• Issue a refund (at our discretion).

Non-Custom Items (Standard Products)
For standard, pre-made items (not customized or personalized):

• Returns are accepted within 14 days of delivery.

• The item must be unused, undamaged, and in original packaging.

• Buyer is responsible for return shipping costs.

• A 15% restocking fee may apply to cover material and processing costs.

Shipping Issues

• We’re not responsible for delays, loss, or damage caused by carriers, but we’ll help you file a claim.

• Verify your shipping address before ordering — incorrect addresses aren’t eligible for refunds.

Cancellations

• Orders may be canceled within 4 hours of purchase.

• Once printing begins, cancellations aren’t possible.

Exceptions

• No refunds for color variance or slight imperfections — 3D printing is an additive manufacturing process, and minor variations are normal.

Summary:
We stand behind our quality and workmanship, but we’re not a big-box retailer. Each print takes hours to create — if something’s genuinely wrong, we’ll make it right.